{"id":266595,"date":"2025-01-02T15:45:22","date_gmt":"2025-01-02T20:45:22","guid":{"rendered":"https:\/\/staging.solidxperts.com\/?page_id=266595"},"modified":"2025-05-12T16:21:42","modified_gmt":"2025-05-12T20:21:42","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/staging.solidxperts.com\/en\/technical-support\/","title":{"rendered":"Technical Support"},"content":{"rendered":"

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Hi, how can we support you?<\/h1>\n

[\/vc_column_text][vc_raw_html el_class=”details”]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[\/vc_raw_html][vc_column_text el_class=”link click-to-id left”]New to our platform? Sign up now<\/span><\/a>[\/vc_column_text][vc_column_text el_class=”link right middle”] Already a member? Log in here<\/span><\/a>[\/vc_column_text][vc_column_text el_class=”link right session_id”]Have a session ID? Click here<\/span><\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_single_image img_size=”” el_class=”bg” css=”.vc_custom_1645045666085{background-image: url(https:\/\/staging.solidxperts.com\/wp-content\/uploads\/2022\/02\/3D-EXPERIENCE-3D-Render-1920-1198.jpg?id=4534) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” el_class=”download-section”][vc_column][vc_row_inner el_class=”block container container-center”][vc_column_inner][vc_column_text]<\/p>\n

Solidworks and subproducts<\/h2>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=”block container container-center”][vc_column_inner el_class=”download_document” width=”1\/3″][vc_column_text]New Install,
\nSOLIDWORKS<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”download_document” width=”1\/3″][vc_column_text]How to repair a
\nSOLIDWORKS installation<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”download_document” width=”1\/3″][vc_column_text]Clean Uninstall of
\nSOLIDWORKS<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” disable_element=”yes” el_class=”download-section”][vc_column][vc_row_inner el_class=”block container container-center”][vc_column_inner][vc_column_text]<\/p>\n

PDM<\/h2>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=”block container container-center download_section_row”][vc_column_inner el_class=”download_document” width=”1\/3″][vc_column_text]Getting started with PDM
\nStandard<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”download_document” width=”1\/3″][vc_column_text]Clean Uninstall of
\nPDM<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” disable_element=”yes” el_class=”download-section”][vc_column][vc_row_inner el_class=”block container container-center”][vc_column_inner][vc_column_text]<\/p>\n

DS Self Service Resources<\/h2>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=”block container container-center”][vc_column_inner el_class=”download_document” width=”1\/3″][vc_column_text]How to access DS Self
\nService Resources<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”download_document” width=”1\/3″][vc_column_text]Administration of Licenses
\n– Cad Admin Dashboard<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” disable_element=”yes” el_class=”download-section”][vc_column][vc_row_inner el_class=”block container container-center”][vc_column_inner][vc_column_text]<\/p>\n

Licence Management<\/h2>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=”block container container-center download_section_row”][vc_column_inner el_class=”download_document” width=”1\/3″][vc_column_text]Installing SolidNetwork
\nLicense Server<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”download_document” width=”1\/3″][vc_column_text]Installing SolidNetwork
\nLicense Client<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”download_document” width=”1\/3″][vc_column_text]Adding & Activating Solidworks Licenses aka Serial Numbers (Stand alone and SolidNetwork)<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=”block container container-center download_section_row”][vc_column_inner el_class=”download_document” width=”1\/3″][vc_column_text]How to borrow network licenses for temporary offline use<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”download_document” width=”1\/3″][vc_column_text]Reactivation of Solidnetwork
\nmanager to refresh dates and licenses<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”download_document” width=”1\/3″][vc_column_text]Steps to reactivate
\nSOLIDWORKS licenses<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=”block container container-center download_section_row”][vc_column_inner el_class=”download_document last_section” width=”1\/3″][vc_column_text]Installation and activation of
\nthe Visualize STD license<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” el_class=”res-section” css=”.vc_custom_1738692390300{background-color: #f1f1f1 !important;}”][vc_column][vc_row_inner el_class=”block container container-center”][vc_column_inner][vc_column_text el_class=”tech-resource”]<\/p>\n

Helpful insights from our blog<\/h3>\n
<\/div>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=”tech-post-section”][vc_column_inner el_class=”tech-blog” width=”1\/3″][vc_single_image image=”266622″ img_size=”large”][vc_column_text el_class=”title”]<\/p>\n

UNLOCKING THE POWER OF SOLIDWORKS: ACCESSING AND MANAGING YOUR SOLIDWORKS ADD-INS<\/h4>\n

[\/vc_column_text][vc_column_text el_class=”details”]SOLIDWORKS stands out as a versatile and powerful tool that empowers engineers..[\/vc_column_text][vc_column_text el_class=”tech-blog-date”]Read more<\/a>
\nSeptember 18, 2024<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”tech-blog” width=”1\/3″][vc_single_image image=”266624″ img_size=”large”][vc_column_text el_class=”title”]<\/p>\n

GETTING STARTED WITH SHARE AND MARKUP ON THE 3DEXPERIENCE PLATFORM<\/h4>\n

[\/vc_column_text][vc_column_text el_class=”details”]Welcome to our tutorial on how to get started with Share and Markup, the powerful collaboration…[\/vc_column_text][vc_column_text el_class=”tech-blog-date”]Read more<\/a>
\nNovember 12, 2024<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”tech-blog” width=”1\/3″][vc_single_image image=”266620″ img_size=”large”][vc_column_text el_class=”title”]<\/p>\n

WHAT\u2019S NEW IN SOLIDWORKS 2025? REDEFINING DESIGN, COLLABORATION, AND DATA MANAGEMENT<\/h4>\n

[\/vc_column_text][vc_column_text el_class=”details”]Every year, SOLIDWORKS pushes the boundaries of innovation to meet the evolving needs of…[\/vc_column_text][vc_column_text el_class=”tech-blog-date”]Read more<\/a>
\nNovember 13, 2024<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” el_class=”pd-5 pd-form” css=”.vc_custom_1738768706164{background-image: url(https:\/\/staging.solidxperts.com\/wp-content\/uploads\/2025\/02\/form-background.png?id=267265) !important;}” el_id=”form”][vc_column][vc_row_inner el_class=”container container-center”][vc_column_inner el_class=”form-block”][vc_column_text el_class=”title”]Need help? Contact our support team, we’ll be glad to help.[\/vc_column_text][vc_column_text el_class=”details”]Fill out the form below to reach Solidxperts’ technical support.[\/vc_column_text][vc_column_text el_class=”form-block-inner products-contact”]\n

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    CRITICAL:<\/strong> The software or printer is completely non-operational. No workaround is available, and\/or the issue is causing a severe impact on business operations.<\/span>\n\t<\/p>\n\t

    HIGH:<\/strong> A significant function of the software or printer is not working, but operations can continue with moderate disruption to business activities.<\/span>\n\t<\/p>\n\t

    MEDIUM:<\/strong> An issue that has a minimal impact on business operations and does not require immediate resolution.<\/span>\n\t<\/p>\n\t

    LOW:<\/strong> A general inquiry where a response can wait for one or two days.<\/span>\n\t<\/p>\n<\/div>\n

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